Passmore Duff

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Passmore Duff boasts an exclusive client base including listed and private companies and government agencies involved in the following industries/activities:-

  • Banking & Financial Services
  • Education
  • Resources
  • Pharmaceuticals
  • Public Administration
  • Hospitality & Tourism
  • Events & Entertainment
  • Insurance
  • Maritime
  • Transportation – bus, rail, ferry & aviation
  • Utilities
  • Legal Services

As we are constantly striving to excel, we seek regular feedback from clients regarding our performance on assigned projects. Here is a small sample of that feedback.

This is what our clients have to say about us and our services.

I thoroughly enjoyed the training in Grafton. It has been one of the best learning tools that I have ever been shown.  It would be great if all staff could get access to this type of training.  I really enjoyed reading the follow up articles and materials that you send out and it has put back some forward thinking again.  Thanks for the vision.

Stephen Brown
Country Energy

Thank you very much for both the quality of your course delivery and assessment and reporting instruments along with the feedback that you provide to us.  It makes my job a whole lot easier.

Carolyn McGregor
Manager, Learning and Development
Department of Environment and Climate Change

Just to let you know that we have received a lot of very positive feedback from your training sessions. I would like to thank you of behalf of our team for preparing and tailoring the course specifically to our needs.

In particular our staff, were impressed as the course content was relevant to what we do, and the situations we are likely to encounter. Your delivery of the course was fantastic as you managed to keep everyone alert, in line and interested for the duration.  We were extremely impressed with the entire session as we found it be beneficial for our roles, positive and extremely informative. Many thanks!

Catherine Fullarton
Fosters Group Ltd

I would like to complement the presenter for the most informative and interesting Course that I have attended in years.

Hanna Sedaitis
Tuggeranong Health Centre

Thank you for providing such professional services.  Our team speaks very highly of your training staff as well as your training methods and course content and we are looking forward to continuing with your courses in the future.

Healey Holt
Waverley Council

We highly recommend your de-escalating aggressive behaviours course. We were impressed with the professional and courteous approach of the staff and have no hesitation in recommending them to any organisation looking for high quality training. The level of service they provided was exceptional.  The course has been extremely valuable for our employees and I have already recommended it to others. Some who normally do not like to attend training have actively sought involvement after speaking with their peers. Our employees found the content and the format of the course very beneficial and came away with a new level of confidence in dealing with situations where they need to deescalate aggressive behaviours.

Jane Wright
Customer Service Competency Coordinator
Country Energy

We are very appreciative of the training program De-escalating Aggressive Behaviours that was provided to Sydney Markets. We found your trainers to be very flexible and accommodating with their delivery as our staff start very early in the morning.  The course itself has been very beneficial to staff who deal with difficult customers on a daily basis. The format of the training was very clear and well thought through and it has been put into practice with very positive results and great feedback. I would definitely recommend this course to anyone whether they deal with customers or just in everyday life”.

Adrian LaCava
Sydney Markets Limited

Given the nature and sensitivity of the training and the issues being addressed, both your trainers were extremely knowledgeable and professional in their presentations and their courteous approach to our employees is to be commended. This has been supported by the excellent feedback received from staff.  Your company has provided our organisation with the highest level of service from the first point of contact and you are to be congratulated for this commitment to excellence.  Given the nature of such training, I have no hesitation in recommending your programs as delivered.

David Munday
Senior Manager Organisational Development
New England Credit Union

Your capability and services have proved invaluable to State Transit. You could always be relied upon to provide expertise and professionalism in the delivery of advisory services and this contributed to the success of what was acknowledged to be the best bus transport system ever for the Olympic Games.  I have no hesitation in recommending your services to any government agency or corporation which may require professional consulting advice and support.

Lyall Kennedy
Director Business Development
State Transit

I’m writing to let you know that the ACT Health Injury and Prevention & Management Team received the Gold Award in the ACT Commissioner for Public Administration Awards for People Management.  The IPM team received the award for initiatives and achievements that benefit many staff across ACT Health.  A key initiative was the comprehensive approach to managing aggressive behaviours in the workplace, which was supported by the online program developed by CARM.

Janet Gahan
Senior Safety Advisor
ACT Health